Consulting Services

Internal audits are essential to maintaining compliance and improving service delivery. Our consultants conduct thorough internal audits to help you:

• Identify and address gaps in compliance
• Assess documentation, incident management, participant records, and HR files
• Prepare for external audits by ensuring readiness
• Create a continuous improvement plan

Our detailed reports and improvement strategies will give you clarity and confidence moving forward.

Stage 2 audits also known as Out-of-cycle audit, apply to providers with high-risk registration groups and require in-depth preparation, due in 3 months' time after receiving your registration. We help you:

• Understand the auditor’s expectations
• Review and organise required documentation
• Conduct mock interviews and simulate audit conditions
• Ensure staff are aware of their roles in compliance
• Link you with Auditors and prepare you for the audit

Our goal is to ensure your business meets every criterion and presents a strong case to the auditors.

 Midterm audits occur halfway (18 months) through your certification cycle. These audits assess your compliance and ongoing adherence to the NDIS Practice Standards. We assist with:

• Internal audit for your business to find gaps
• Reviewing performance since initial registration
• Updating documentation to reflect current practices
• Supporting you in maintaining participant satisfaction
• Conducting staff briefings and training
• Organising Auditors for your audit and train you, staff and participant for the audit.

We help you stay on track and ensure a smooth midterm review.

NDIS providers must undergo a renewal process to continue their registration. This process includes a comprehensive review of your business. Our renewal audit support includes:

• Filling out the self-assessment along with you.
• Filling out the new Renewal application on Proda.
• Updating your registration details and documentation
• Performing a full internal audit to ensure ongoing compliance
• Preparing you for external audits
• Helping you demonstrate quality improvements over time
• Preparing you and your company for the audit
• Organising AQA registered auditors to conduct your final audit.

We ensure your renewal process is seamless, thorough, and stress-free.